{"id":23773,"date":"2026-11-06T16:26:54","date_gmt":"2026-11-06T15:26:54","guid":{"rendered":"https:\/\/www.lillegrandpalais.com\/leblog\/?p=23773"},"modified":"2026-11-06T16:32:03","modified_gmt":"2026-11-06T15:32:03","slug":"une-nouvelle-drh-au-plus-pres-du-terrain","status":"publish","type":"post","link":"https:\/\/www.lillegrandpalais.com\/leblog\/nos-metiers\/une-nouvelle-drh-au-plus-pres-du-terrain\/","title":{"rendered":"Une nouvelle DRH au plus pr\u00e8s du terrain\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" style=\"font-style:normal;font-weight:500\">Nouvelle directrice des ressources humaines de Lille Grand Palais et du Z\u00e9nith de Lille, Doroth\u00e9e T\u2019Servrancx, 48 ans, arrive avec plus de vingt-cinq ans d\u2019exp\u00e9rience acquise dans des univers aussi vari\u00e9s que la banque, le retail, la restauration ou le fitness. Un parcours riche qui nourrit aujourd\u2019hui sa vision des RH : proche du terrain, attentive aux personnes et tourn\u00e9e vers l\u2019accompagnement des transformations.\u00a0<\/p>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong><strong>Doroth\u00e9e, votre parcours RH est particuli\u00e8rement riche. Quelles en ont \u00e9t\u00e9 les grandes \u00e9tapes ?<\/strong>\u00a0<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">J\u2019ai toujours travaill\u00e9 dans les ressources humaines, mais dans des environnements tr\u00e8s diff\u00e9rents. J\u2019ai eu la chance de d\u00e9couvrir de nombreux m\u00e9tiers, des entreprises de tailles et de cultures diff\u00e9rentes, et donc des probl\u00e9matiques RH tr\u00e8s vari\u00e9es. En 2021, j\u2019ai \u00e9galement cr\u00e9\u00e9 ma propre structure, \u00c9nergie Positive RH. Pendant quatre ans, j\u2019ai accompagn\u00e9 des entreprises en conseil et en management de transition. L\u2019un de mes clients, Basic-Fit, m\u2019a ensuite propos\u00e9 de rejoindre l\u2019entreprise comme DRH France. J\u2019y ai accompagn\u00e9 quelque 4 000 collaborateurs. Cette exp\u00e9rience entrepreneuriale m\u2019a beaucoup appris, notamment sur la prise de recul, l\u2019autonomie et la n\u00e9cessit\u00e9 d\u2019aller tr\u00e8s vite \u00e0 l\u2019essentiel. Mais au fond, un \u00e9l\u00e9ment n\u2019a jamais chang\u00e9 au fil de mon parcours : ma passion pour l\u2019humain.\u00a0<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong><strong><strong><strong>Qu\u2019est-ce qui vous a donn\u00e9 envie de rejoindre Lille Grand Palais ?<\/strong>\u00a0<\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">J\u2019avais envie de retrouver davantage de proximit\u00e9, de simplicit\u00e9 dans les \u00e9changes et un contact direct avec les \u00e9quipes, tout en d\u00e9couvrant un secteur vivant et concret. Je connaissais \u00e9videmment Lille Grand Palais en tant que visiteuse, mais pas sa culture d\u2019entreprise ni toute la diversit\u00e9 des m\u00e9tiers qui s\u2019y exercent. J\u2019ai \u00e9t\u00e9 tr\u00e8s bien accueillie, j\u2019ai d\u00e9couvert des collaborateurs qui ont envie de raconter leur m\u00e9tier, d\u2019expliquer leurs expertises et de partager ce qu\u2019ils font. Il existe ici un vrai savoir-faire et un beau collectif. Je suis quelqu\u2019un de tr\u00e8s pragmatique, qui aime le relationnel. J\u2019ai besoin de comprendre le terrain pour agir. C\u2019est ainsi que pendant l\u2019\u00e9t\u00e9, j\u2019ai souhait\u00e9 rencontrer l\u2019ensemble des collaborateurs. Et je vais poursuivre cette immersion avec des \u00ab Vis ma vie \u00bb dans diff\u00e9rents services.\u00a0\u00a0<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong><strong><strong>Quel regard portez-vous aujourd\u2019hui sur les enjeux RH de l\u2019entreprise ?<\/strong>\u00a0<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019un des premiers sujets concerne l\u2019accompagnement des managers. Manager implique parfois d\u2019avoir du courage : prendre une d\u00e9cision, l\u2019objectiver, l\u2019expliquer, savoir dire les choses. Deux mots sont tr\u00e8s importants pour moi : exigence et bienveillance. On oppose parfois les deux, alors qu\u2019ils sont parfaitement compl\u00e9mentaires. \u00catre bienveillant ne signifie pas renoncer \u00e0 demander beaucoup ; \u00eatre exigeant n\u2019emp\u00eache pas d\u2019\u00eatre attentif aux personnes. Ce qui compte, c\u2019est d\u2019\u00eatre juste, factuel et transparent. Nous allons donc travailler avec les managers, notamment au sein du CORE, le collectif op\u00e9rationnel des responsables d\u2019\u00e9quipe, sur leurs comp\u00e9tences, leurs pratiques et leurs parcours. Des ateliers d\u2019accompagnement manag\u00e9rial et de cod\u00e9veloppement seront notamment mis en place.\u00a0<\/p>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Vous insistez \u00e9galement beaucoup sur la transparence. Pourquoi ?<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parce qu\u2019elle cr\u00e9e de la confiance. J\u2019ai envie que chacun sache qu\u2019il peut poser une question et qu\u2019il obtiendra une r\u00e9ponse. Cela ne veut pas dire que toutes les d\u00e9cisions feront plaisir, mais elles doivent pouvoir \u00eatre expliqu\u00e9es. Une entreprise fonctionne mieux lorsque chacun comprend son r\u00f4le, ses responsabilit\u00e9s et la mani\u00e8re dont il contribue au collectif. Cette transparence doit aussi permettre de d\u00e9velopper davantage la transversalit\u00e9 et l\u2019entraide entre les \u00e9quipes. Lille Grand Palais poss\u00e8de de nombreuses expertises ; l\u2019enjeu est aussi de mieux les faire circuler et de permettre \u00e0 chacun de contribuer diff\u00e9remment \u00e0 l\u2019effort collectif.\u00a0<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Parmi les transformations RH figure aussi l\u2019intelligence artificielle\u2026<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, et c\u2019est un v\u00e9ritable sujet RH. La question n\u2019est pas seulement de savoir quels outils utiliser, mais comment l\u2019IA va faire \u00e9voluer nos m\u00e9tiers, nos pratiques et notre culture de travail. Un premier groupe compos\u00e9 du comit\u00e9 de direction et du CORE a d\u00e9j\u00e0 \u00e9t\u00e9 form\u00e9 et une charte encadre d\u00e9sormais les usages. Il faut \u00e0 la fois ouvrir le champ des possibles, permettre aux \u00e9quipes de d\u00e9couvrir ce que ces outils peuvent leur apporter, mais aussi poser des r\u00e8gles. L\u00e0 encore, le r\u00f4le des RH est d\u2019accompagner le changement plut\u00f4t que de le laisser s\u2019installer tout seul.\u00a0<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Quelle exp\u00e9rience collaborateur souhaitez-vous contribuer \u00e0 faire vivre ici ?<\/strong>\u00a0<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">J\u2019aimerais que nous restions attentifs aux personnes et \u00e0 leurs conditions de travail tout en continuant \u00e0 avancer collectivement. Depuis que je travaille, j\u2019entends r\u00e9guli\u00e8rement qu\u2019il faudrait trouver un \u00e9quilibre entre performance et qualit\u00e9 de vie au travail. Pour moi, les deux ne s\u2019opposent pas. Au contraire, la qualit\u00e9 de l\u2019environnement de travail, la confiance, la clart\u00e9 et la responsabilisation sont aussi ce qui permet aux \u00e9quipes de donner le meilleur d\u2019elles-m\u00eames. C\u2019est cette articulation entre l\u2019humain et la performance qui donne tout son sens \u00e0 mon m\u00e9tier.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Un parcours riche qui nourrit aujourd\u2019hui sa vision des RH : proche du terrain, attentive aux personnes et tourn\u00e9e vers l\u2019accompagnement des transformations.\u00a0<\/p>\n","protected":false},"author":25,"featured_media":23774,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[923],"tags":[],"class_list":["post-23773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nos-metiers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Une nouvelle DRH au plus pr\u00e8s du terrain\u00a0 - Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lillegrandpalais.com\/leblog\/nos-metiers\/une-nouvelle-drh-au-plus-pres-du-terrain\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Une nouvelle DRH au plus pr\u00e8s du terrain\u00a0 - 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